Privacy Policy

We collect information you provide directly, information collected automatically, and information from third parties.

Information you provide:

• Account details (name, email address, password)
• Billing and payment information
• Communications you send us (support tickets, feedback)
• Content you create within the platform

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, hardware model)
• Usage data (features used, actions taken, session duration)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related notices
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyse usage trends to improve user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to train AI models.

We may share your information with:

• Service providers who perform services on our behalf (hosting, payments, analytics) under strict data processing agreements
• Business partners with your explicit consent
• Law enforcement when required by law or to protect rights and safety
• Successors in the event of a merger, acquisition, or asset sale (you will be notified)

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion at any time. We may retain certain information as required by law or for legitimate business purposes (e.g. fraud prevention, dispute resolution) for up to 7 years.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data ("right to be forgotten")
• Restrict or object to certain processing
• Portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any right, contact us at privacy@surgepulse.com. We will respond within 30 days.

We use cookies and similar technologies to operate our services, remember your preferences, and analyse traffic. You can control cookie settings through your browser. Disabling certain cookies may affect service functionality. We do not respond to "Do Not Track" signals at this time.

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, and regular third-party security audits. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but we take reasonable steps to protect your information.

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our website at least 30 days before the change takes effect. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: privacy@surgepulse.com
• Post: Surgepulse, Data Protection Officer, [Company Address]

EU/EEA residents may also lodge a complaint with their local data protection authority.