Privacy Policy

We may collect the following categories of information:

We do not intentionally collect sensitive personal information. Please do not send sensitive info in support requests.

We use information to:

• Provide and operate the Service (accounts, authentication, dashboards, alerts).
• Process subscriptions and manage billing (via third-party payment processors).
• Improve performance, features, reliability, and user experience.
• Monitor for fraud, abuse, security incidents, and policy violations.
• Communicate important notices (e.g., service updates, security notices, policy changes).
• Comply with legal obligations and enforce our Terms.

We may use cookies and similar technologies to keep you signed in, remember preferences, analyze traffic, and improve the Service.

• Essential cookies (login/session) may be required for core functionality.
• Analytics cookies help us understand site usage and improve UX.

You can control cookies through your browser settings. Disabling cookies may impact certain features.

We may share information in limited circumstances:

We do not sell your personal information in the ordinary course of business.

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.

• Account data may remain while your account is active.
• Some logs may be retained for security and troubleshooting.
• Billing records may be retained for compliance and accounting.

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

• Use strong passwords and keep credentials confidential.
• Notify us immediately if you suspect unauthorized access.

Depending on your location, you may have rights such as:

• Request access to or a copy of your personal information.
• Request correction or deletion of certain information.
• Opt out of certain communications (marketing emails).

To make a request, contact privacy@surgepulse.org. We may need to verify your identity before fulfilling certain requests.

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

If you access the Service from outside the United States, you understand that information may be processed and stored in the United States or other jurisdictions where our providers operate.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you (for example, posting updates on the site and revising the effective date).

For privacy questions or requests, email: privacy@surgepulse.org.

For support, use support@surgepulse.org.